Profile

ICOM4 bring extensive experience of telecommunications and data communications, service delivery and operational management through its executives and staff. ICOM4s executives are from senior positions in organisations such as Opal Telecom, IBM and Sun Microsystems and have developed, deployed and managed services with and for customers of these organisations.
ICOM4 prides itself in it’s approach to customers requirements, seeing it as a partnership in the development and delivery of services, plus the continual improvement to services and procedures during the lifecycle of the service and relationship with the customer.
ICOM4 look to provide “Effective Communications Through Innovation”

We deliver solutions that provide tangible business benefits to our customers. Business benefits equate to RoI achieved from cost savings, improved productivity, improved customer relationships and efficiency gains typically seen in the following areas:

• Improved contactability
• Reductions in Corporate Phone Bill
• Reduced Telephone Infrastructure
• Reduction in or elimination of Moves and Changes
• Reduction in Office Accommodation
• Increased Customer Satisfaction
• More calls answered first time, significant improvement
• Reduction in dropped/abandoned calls
• Staff Productivity Gains with teleworking
• PBX and IP-PBX Independent – protection for future technology deployments
• Wide Area Working, supporting the agile business
• Reduced number of Fax machines

Providing complete solutions for any organization requiring data or telephony based communications.Using the most up to date and robust technologies we offer customers the most efficient ways to communicate between staff, customers and partners, ensuring a high level of availability, quality, features and remain cost effective.

Services Offered:

Connectivity options of business quality ADSL, SDSL and Leased Lines, using either “MPLS IP VPN” or “IPStream” each has its own benefits and price point, with various contention ratios and speeds.
Backed up by proactive support services to maintain a high level of service.

A feature rich and highly available hosted IP Telephony platform; delivered as a service from a Centrex platform with additional business related telephony services such as, Intelligent Numbering, Conference calling, call recording, messaging and Intelligent Voice Recognition (IVR). This solution can also be delivered as an in-house service.

An email management and web self-service platform, which provides a basis for an efficient customer service environment, it includes case management for items delivered through email, telephone, SMS, web forms and web-chat. The solution ensures high service level when responding to customer service needs.

CRM and EPOS solutions as managed services in an Application Service Provider (ASP) model. Providing a cost effective Microsoft or Oracle based solution accesses through the network.

An online backup and recovery service allowing desktop, laptop and windows servers to be backed up efficiently with over 60 backup points retained at all times, data encrypted on the storage platform and accessible by the customer through a web interface to access individual files as well as for restoration purposes. This solution is recommended by ‘Price Waterhouse Coopers’.

Mobilty solutions from mobile thin client desktops allowing mobility in the workplace to home worker solutions, also the development and deployment of mobile applications through Blackberry and PDA devices

The service developed by ICOM4’s uses the same softswitch applications used by many blue chip national and multinational companies in all business sectors. These include: American Express, British Airways.